Return & Refund Policy
Your Satisfaction is Our Priority
At BROTTAR, we stand behind the premium quality of our products. Our return and refund policy is designed to ensure your complete satisfaction, offering a transparent and hassle-free process should you need to make a return.
Conditions for Returns
- Eligibility: Products must be returned in their original condition, including all accessories and packaging. Items damaged due to misuse or improper installation are not eligible for a refund.
- Time Frame: You may initiate a return within 30 days of receiving your order. Please review our detailed guidelines for exceptions or extended return periods during special campaign sales.
The Return Process
- Contact Us: Start your return process by emailing Contact@brottar.com with your order details and reason for return.
- Approval & Instructions: Our support team will review your request and provide clear instructions on how to return your item.
- Shipping the Item: Once approved, ship the product using the provided return label or a carrier of your choice. We recommend using a trackable service to ensure safe return.
- Inspection & Refund: Upon receipt, your product will be inspected. If it meets our return criteria, your refund will be processed within 7-10 business days.
Refunds & Customer Support
- Refund Method: Refunds are issued to the original payment method. In cases where a replacement is preferred, our support team will assist with product exchanges.
- Ongoing Support: If you encounter any issues during the return process, please contact our customer support team at Contact@brottar.com for prompt assistance.
Our goal is to make every step as seamless and reassuring as possible, reaffirming our commitment to quality and customer care.